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Return Policy

Our policy lasts 3 business days. If 3 business days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are temporarily not accepted for your own security.

Delivered orders are not eligible for return
No delivered orders are eligible for return.

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
No cash refunds nor store credit will be applied.

Sale items (if applicable) 
All discounted items are considered full and final sale.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at m.samson@melzfashion.com and send your item to: Piedra Plat 15-B Oranjestad AW.

To return your product, you should mail your product to: Piedra Plat 15-B Oranjestad AW 00000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.